At CodeTheBrain, we are committed to ensuring your satisfaction with your purchases. We understand that occasionally, items may arrive damaged or defective, and we want to make the replacement process as smooth as possible.
If you receive a product that is damaged, defective, or not in the condition you expected, please follow these simple steps to request a replacement:
- Contact Us: Get in touch with us once the product is received. You can reach us via mobile number and email.
- Provide Details: When contacting us, provide a detailed description of the issue you are experiencing with the product. This helps us understand the problem better.
- Visual Evidence: Please include clear photos and opening videos that clearly demonstrate the issue with the product. Visual evidence can expedite the assessment process and improve your chances of a quick resolution.
- Request Timing: Please make sure to submit your replacement request immediately via mobile number and email. Requests made outside this window may not be eligible for replacement.
We will promptly review your request and, if it meets the necessary criteria, we will guide you on the next steps. This may involve returning the item to us, after which we will send you a replacement free of charge, ensuring you receive a fully functional and satisfactory product.
Exchange is not accepted if customer does not like the product. We try to source best quality product and all product details are mentioned in the product description. We would request you to please read all details before placing the order.
We value your trust and appreciate your purchase. If you have any questions or concerns regarding our Product Replacement Policy, don’t hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Thank you for choosing CodeTheBrain!”